fbagee Privacy Policy

1 Introduction

fbagee ("we", "us", "our") is committed to protecting the privacy and personal data of all players who use the fbagee platform at https://fbagee.vip. This Privacy Policy describes in detail the types of personal data we collect, the purposes for which that data is processed, the parties with whom it may be shared, and the rights available to you as a data subject.

This Policy applies to all users who access or use fbagee from Bangladesh, including registered account holders and visitors who browse the Platform without registering. It should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the most recent revision was made. Continued use of fbagee following any update constitutes your acceptance of the revised Policy.

2 Data Controller

For the purposes of applicable data protection law, fbagee acts as the data controller in respect of all personal data collected through the Platform. As data controller, we determine the purposes and means by which your personal data is processed.

All data-related enquiries, access requests, correction requests, and deletion requests should be directed to our support team at [email protected]. We aim to acknowledge all data-related requests within 5 business days Bangladesh Standard Time (UTC+6).

3 Data We Collect

fbagee collects the following categories of personal data from players and visitors:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information, unless you voluntarily disclose such information in the context of a responsible gaming self-assessment or support communication. Any such information will be treated with the highest degree of confidentiality.

4 How We Collect Data

fbagee collects personal data through the following channels:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or update your account settings.
• Automatically — through cookies, server logs, and similar technologies when you access and navigate the fbagee platform. See Section 8 (Cookies & Tracking) for full details.
• From third-party payment providers — such as bKash, Nagad, Rocket, and Upay, who may share transaction confirmation data with us when you initiate a payment.
• From identity verification providers — when we conduct KYC checks, we may use third-party identity verification services that return data confirming your identity documents.
• From fraud prevention and analytics partners — who may provide us with data signals to help us detect and prevent fraudulent activity on the Platform.

5 How We Use Your Data

fbagee processes personal data for the following defined purposes:

• Account management: To create and maintain your fbagee account, verify your identity, and enable you to log in securely.
• Payment processing: To process deposits and withdrawals in Bangladeshi Taka (BDT) via your chosen payment method and to maintain accurate financial records.
• Identity verification (KYC): To verify that you meet our eligibility requirements, including the minimum age requirement of 18 years.
• Responsible gaming: To monitor gaming patterns, apply the limits you have set, identify potentially problematic behaviour, and proactively reach out to players who may need support.
• Fraud prevention and security: To detect, investigate, and prevent unauthorised access, money laundering, bonus abuse, and other fraudulent or illegal activity.
• Customer support: To respond to your enquiries, resolve disputes, and maintain a record of communications for quality assurance purposes.
• Platform improvement: To analyse aggregated usage data, understand how players interact with fbagee, and improve the performance, content, and functionality of the Platform.
• Legal and regulatory compliance: To comply with applicable legal obligations, respond to lawful requests from competent authorities, and enforce our Terms & Conditions.
• Marketing communications (with consent only): To send you promotional offers, seasonal promotions (e.g., BPL season, Eid bonuses), and platform news, where you have given explicit consent to receive such communications.

6 Legal Basis for Processing

fbagee processes your personal data under one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil our contractual obligations to you under the Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required for fbagee to comply with applicable laws, including anti-money laundering (AML) requirements, age verification obligations, and responses to lawful authority requests.
• Legitimate interests: Processing carried out in pursuit of fbagee's legitimate business interests — such as fraud prevention, platform security, and analytics — where those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — most notably for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Sharing Your Data

fbagee does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank, as required to process your financial transactions.
• Identity verification providers: Third-party KYC service providers engaged to verify the authenticity of identity documents you submit during account verification.
• Game content providers: Licensed game studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe, who receive limited session data necessary to deliver their game content through the fbagee platform.
• IT and hosting providers: Third-party providers who host the fbagee platform infrastructure and are contractually obligated to maintain the confidentiality and security of any data processed on our behalf.
• Fraud prevention and analytics partners: Services that help us detect suspicious activity, prevent abuse, and analyse aggregated platform usage. These partners receive only the minimum data necessary for their function.
• Legal and regulatory authorities: Competent courts, law enforcement agencies, or regulatory bodies where fbagee is under a legal obligation to disclose information or where disclosure is necessary to protect the rights, property, or safety of fbagee or its players.

8 Cookies & Tracking

fbagee uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These cookies enable core features such as user authentication, session management, and security. They cannot be disabled without impairing the functionality of fbagee.
• Functional cookies: Used to remember your preferences and settings (such as language preference and responsible gaming limits) so that your fbagee experience is personalised across sessions.
• Analytics cookies: Used to collect aggregated and anonymised data about how players navigate and interact with the fbagee platform, helping us identify areas for improvement.
• Security cookies: Used to detect fraudulent activity, identify unusual login patterns, and protect your account from unauthorised access.

Most web browsers allow you to control cookies through their settings. Disabling strictly necessary cookies will impair your ability to use fbagee. Disabling functional or analytics cookies will not prevent you from accessing the Platform but may reduce the quality of your experience.

9 Data Retention

fbagee retains personal data for the minimum period necessary to fulfil the purposes outlined in this Policy, subject to any longer retention periods required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the lifetime of your account and for a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction and financial data: Retained for a minimum of 5 years from the date of the transaction.
• Gaming activity data: Retained for a minimum of 2 years from the date of the relevant gaming session.
• Support communications: Retained for 2 years from the date of the last communication in a support thread.
• Technical and analytics data: Retained in aggregated and anonymised form for up to 2 years.

When personal data is no longer required and no legal obligation mandates its continued retention, fbagee will securely delete or anonymise it in accordance with our internal data disposal procedures.

10 Data Security

fbagee implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the fbagee platform.
• Encryption of sensitive data at rest within our database infrastructure.
• Access controls that restrict internal access to personal data to authorised personnel only, on a strict need-to-know basis.
• Regular internal security reviews and vulnerability assessments of the Platform's infrastructure.
• Mandatory security training for all staff with access to player data.
• Incident response procedures that include prompt notification protocols in the event of a confirmed data breach affecting player data.

While fbagee takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us immediately at [email protected] if you suspect that your account has been compromised.

11 Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by fbagee:

• Right of access: You have the right to request a copy of the personal data fbagee holds about you, along with information about how it is processed.
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations that apply.
• Right to restrict processing: You have the right to request that fbagee restrict the processing of your data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: Where processing is based on your consent or on a contractual basis, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact us at [email protected]. We will respond to all valid requests within 30 calendar days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

12 Minors

fbagee is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a registered player is under 18, we will immediately suspend the relevant account, void any gameplay or transactions conducted during the period of underage access, and securely delete the data associated with that account to the extent permitted by law.

If you are a parent or guardian and believe that a minor in your care has registered on fbagee, please contact us immediately at [email protected] so that we can take prompt action.

13 Policy Changes

fbagee reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice to registered players via email or an in-platform notification.

Your continued use of the fbagee platform after any revision to this Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this Policy periodically. The current version will always be available at https://fbagee.vip/privacy-policy.

14 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about how fbagee has handled your personal data, please contact our support team. We are committed to resolving all privacy-related concerns promptly and fairly.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate your concern to the relevant data protection authority or seek legal remedy through the courts having jurisdiction over your place of residence.

For questions about our responsible gaming practices and player protection tools, please visit our Responsible Gaming page. For the full terms governing your use of the Platform, please review our Terms & Conditions.